The manager can hear both the agent and client channels, and the agent can also hear the manager, but the client can only hear the agent, hence “whisper.” Bargeīarge in on both channels. The manager can hear both the agent and client channels, but no-one can hear the manager. We define listen, whisper, and barge as follows: Listen If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations of barging in on a bridged channel.įor the purpose of this article, we will define manager as the caller who is the spying channel, agent who is the spied-on channel, and client who is the bridged channel / 3rd party. Jin Asterisk, Vicidial No Comments 4363 Adding LISTEN, WHISPER, and BARGE to FREEPBX ASTERISKĪdding LISTEN, WHISPER, and BARGE to FREEPBX or ASTERISK.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |